Terms and Conditions

Service provided by Online Revenue Oy (FI22117920).

Orders are typically delivered within 5 business days. If your order is delayed or you have questions about your order, please contact customer service at support@kingballs.eu.

1-YEAR PRODUCT WARRANTY

The trimmer comes with a 1-year warranty. If it breaks or no longer holds a charge, send it back to us and we’ll replace it. The warranty does not cover normal wear and tear or damage due to accidents (e.g., dropping) or misuse.

The warranty does not cover the cutting head/blade. The cutting head is intentionally gentle. It’s normal for the ceramic cutting head to dull after more than 3 months of use. We recommend ordering additional cutting heads with your trimmer. If the cutting head dulls or breaks within 3 months, send us a picture and we’ll send you a new one free of charge.

SATISFACTION GUARANTEE

If you’re not satisfied with the trimmer, let us know within 14 days of receiving your order. You are entitled to a free return of the trimmer. We will refund your payment. The satisfaction guarantee is valid only if the order includes a GroinGuard™. We’ll refund a maximum of one trimmer and replacement blade per customer.

For warranty issues, contact support@kingballs.eu.

CANCELLATION POLICY

Cancellations and returns must be reported in writing to support@kingballs.eu. Returns must be made within 14 days of receiving the order.

Return products to:
Zaint.com (KingB) c/o 3PL Uusimaa
Juurakkotie 4, ovi 1
01510 Vantaa
Finland
Postal return code: 633917

For hygiene reasons, the return policy applies only to saleable and unopened product packages.

Pack the returned product carefully to prevent damage during transit. We will inspect the returned products upon arrival at our warehouse. We will refund the payment for the returned products in an approved condition within 14 days.

The customer is responsible for the costs associated with returning the order. This includes:

Return shipment costs (even if the original shipment was free to the customer)
Processing the return (which covers inspection, handling, and re-shelving of the product)
Processing the refund back to the customer

For returns within Europe, the standard cost is €15 + VAT. For returns from other continents, the standard cost is €32.

Please note that not picking up a package is not the same as canceling or returning an order. Additional fees may apply for unclaimed or refused packages, including, for example, any storage or return processing fees charged by the courier. The standard fee for unclaimed packages is €20 + VAT within Europe and €40 for other continents. Please notify us if you are unable to collect your package or if you are canceling your order; otherwise, a refund may not be guaranteed.

Deductions from Refunds: Any applicable fees, including return shipping and handling costs, will be deducted from your refund amount where applicable.

If the product is returned more than 14 days after receiving the shipment or the product is no longer in saleable condition because the sales package has been opened or the product has been used, the product will be returned to the customer. The customer will be charged for the shipping and handling fees incurred due to the non-compliant return. By returning products, you agree to these return terms.

LEGAL REMEDIES AND COMPLAINTS

For questions related to orders and products, contact support@kingballs.eu.

If the problem cannot be resolved, you can contact the Finnish Consumer Disputes Board: Hämeentie 3, P.O. Box 306, 00531 Helsinki, tel. 029 566 5200. Detailed instructions for filing a complaint can be found on the KKV website.

Liability disclaimer

We’ve designed our trimmer to be as safe as possible. However, we’re not responsible for any potential damages or injuries it may cause.

CUSTOMER INFORMATION

All customer information is treated confidentially and stored securely. We use customer data primarily for communication purposes. Customer information is not sold to other companies. By placing an order, you agree to receive occasional promotional offers and updates on our products and subscriber benefits. If you don’t want to receive these communications, please let us know at support@kingballs.eu.

CONTRACT TRANSFER

Online Revenue Oy has the right to transfer this agreement, either in part or in full, to a third party. The customer does not have a corresponding right.

CONTRACT VALIDITY AND CHANGES TO TERMS

These terms and conditions are in effect indefinitely. Online Revenue Oy reserves the right to unilaterally change these terms at any time. Customers are expected to accept any changes to the terms and conditions made during the customer relationship.

PAYMENT SERVICE PROVIDER

Payment processing and services are provided by Paytrail Oyj (FI21228397) in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the payee on your bank statement or credit card bill and forwards the payment to the merchant. Paytrail Oyj is a licensed payment institution. In case of a complaint, please contact the product supplier first.

Paytrail Oyj, VAT ID: FI21228397
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Finland

https://www.paytrail.com/kuluttaja/maksupalveluehdot

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